Omilia raises $67M to scale its customer support platform

Omilia has raised $67 million in a Series B to scale its customer support platform. The round is the company’s second fundraise since it last raised capital in 2020. In that period, annual recurring revenue grew 10x to $60 million.

The business is built around a customer support platform sold on a recurring-revenue model. Moving from a much smaller base to $60 million ARR over roughly six years points to sustained product adoption and multi-year contracts rather than one-off project work. The new capital is aimed at scaling that platform further, not at an early product launch.

For engineers and builders, a support stack that reaches $60 million ARR is usually deeply embedded in contact-center workflows, agent tooling, and automation layers. Teams evaluating vendors should treat that growth as a signal of production readiness and operational stickiness, while still validating latency, integration surfaces, and how the product behaves under real ticket volume.

The raise sits in a crowded customer-support and conversational-AI market where capital and ARR scale often determine who can expand sales coverage, support enterprise deals, and keep investing in the product. A 10x ARR jump between fundraises is a strong commercial proof point versus peers that raise without comparable revenue traction.

Watch how Omilia deploys the $67 million: hiring, geographic expansion, and platform depth will show whether the next phase matches the post-2020 growth rate. Buyers and integrators should track retention of that $60 million ARR base and whether new features stay tied to measurable support outcomes rather than feature sprawl.